Demand Good QA

DEMAND GOOD QA LLC

Privacy Policy

Effective Date: August 26, 2026

Governing Law: State of Indiana, United States

Contact: [email protected]

This Privacy Policy describes how Demand Good QA LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you access or use our quality assurance services, products, websites, and applications. Please read this document carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of our services.

1. Introduction & Overview

1.1 Who We Are

Demand Good QA LLC is a limited liability company organized under the laws of the State of Indiana, United States. We provide quality assurance services, testing solutions, software products, websites, and related applications to individuals and businesses.

1.2 What This Policy Covers

This Privacy Policy applies to all personal information collected by Demand Good QA LLC through:

● Our websites and web-based platforms;

● Our software applications and services;

● Direct communications between you and Demand Good QA LLC (including email, support tickets, and feedback forms); and

● Any other interaction you have with our company in connection with our products and services.

This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with our services. We encourage you to review the privacy policies of any third parties whose services you access through our platforms.

1.3 Why We Collect Data

We collect personal information to provide, operate, maintain, and improve our services; to process transactions; to communicate with users; to comply with applicable legal obligations; and to prevent fraud and unauthorized use. We are committed to collecting only the information necessary for these purposes and to handling that information responsibly and securely.

2. Information We Collect

We collect information in several ways, depending on how you interact with our services. The categories of personal information we may collect include:

2.1 Account Information

When you create an account with us, we collect information necessary to establish and manage that account, including:

● Full name;

● Email address;

● Username; and

● Password (stored in hashed, non-recoverable form).

2.2 Payment and Billing Information

If you make purchases or subscribe to paid services, we collect payment-related information for billing purposes. This may include your billing name, billing address, and payment method details. Important: All payment card processing is handled by third-party payment processors. We do not receive, store, or process raw payment card numbers on our systems. Please see Section 7 for more information on our payment processing practices.

2.3 User-Generated Content

In the course of using our services, you may submit or upload content to our platforms. This may include:

● Files, documents, and test artifacts submitted through our services;

● Feedback, comments, and survey responses;

● Support requests and communications submitted to us; and

● Any other content you voluntarily provide when using our products or services.

2.4 Operational and Usage Data

We automatically collect certain operational and technical data when you access or use our services. This may include:

● Log files and server logs;

● IP addresses;

● Device type and identifiers;

● Browser type and version;

● Operating system;

● Pages visited, features accessed, and content viewed;

● Session duration and timestamps; and

● Referring URLs and click-path data.

This data is used primarily to operate, maintain, and improve our services and to diagnose technical issues.

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including pixel tags and web beacons) to collect information about your interactions with our websites and applications. These technologies may be deployed by us (first-party) or by third-party service providers (third-party). Information collected through these technologies may include browsing behavior, session data, preferences, and device identifiers. Please see Section 5 for a full description of our cookie practices and how to manage them.

2.6 Information Collected Automatically

In addition to the categories described above, certain information is collected automatically when you access our websites and applications, including through the use of analytics tools, cookies, and server-side logging systems. This automatic collection occurs regardless of whether you have an account with us.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Maintaining Services

We use your information to deliver the services you have requested, to maintain the functionality and security of our platforms, and to ensure a consistent and reliable user experience.

3.2 Processing Payments and Managing Subscriptions

We use billing and account information to process transactions, manage subscription plans, issue invoices, and respond to billing inquiries.

3.3 Communications

We may use your contact information to send you:

● Transactional communications — including account confirmations, receipts, service updates, security alerts, and support responses; and

● Marketing communications — including newsletters, product updates, and promotional offers, where permitted by applicable law and subject to your right to opt out.

3.4 Analytics and Performance Monitoring

We use usage and operational data to analyze how our services are used, to identify trends, to measure performance, and to make data-driven decisions about product improvements and feature development.

3.5 Legal Compliance and Fraud Prevention

We may use your information to comply with applicable laws and regulations, to respond to lawful requests from government authorities, to enforce our terms of service, and to detect, investigate, and prevent fraudulent or unauthorized activity.

3.6 Personalizing User Experience

Where applicable, we may use information about your preferences, behavior, and account settings to personalize the content, features, and recommendations presented to you within our services.

4. Sharing and Disclosure of Information

We do not sell your personal data to third parties for their own marketing or advertising purposes. We may, however, share your information in the following limited circumstances:

4.1 Service Providers and Sub-Processors

We work with trusted third-party vendors and service providers who assist us in operating our business, including hosting providers, customer support platforms, email delivery services, and software development tools. These service providers are contractually obligated to use your information only as directed by us and to protect it in accordance with appropriate security standards.

4.2 Payment Processors

Payment processing is performed by third-party processors such as Stripe, PayPal, or similar PCI-DSS compliant services. These processors receive payment card data directly from you and handle it pursuant to their own privacy policies. We do not store raw payment card numbers. For more information, please see Section 7.

4.3 Analytics Providers

We may share or permit the collection of usage and operational data with analytics providers, such as Google Analytics or similar services, to help us understand user behavior and improve our services. See Section 6 for more details.

4.4 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

● Comply with a legal obligation, court order, subpoena, or government request;

● Protect and defend the rights or property of Demand Good QA LLC;

● Prevent or investigate possible wrongdoing in connection with our services; or

● Protect the personal safety of users or the public.

4.5 Business Transfers

In the event that Demand Good QA LLC undergoes a merger, acquisition, reorganization, sale of assets, or similar business transaction, your personal information may be transferred to the successor entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy, to the extent practicable.

4.6 With Your Consent

We may share your information with third parties in other circumstances where you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

We may use the following categories of cookies and similar technologies on our websites and applications:

5.2 How to Manage Cookies

You may control or disable cookies through your web browser settings. Most browsers allow you to refuse new cookies, accept or reject specific cookies, or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our services. Browser-specific instructions for managing cookies are generally available in your browser's help documentation.

5.3 Third-Party Tracking and Opt-Out

Certain third-party services integrated with our platforms (such as analytics and advertising providers) may set their own cookies and tracking technologies. We do not control these third-party technologies. You may opt out of certain third-party tracking through tools such as the Network Advertising Initiative (NAI) opt-out tool, the Digital Advertising Alliance (DAA) opt-out portal, or the opt-out mechanisms provided directly by specific vendors (see Section 6 for analytics opt-out options).

6. Analytics

6.1 Use of Analytics Tools

We may use analytics services, including but not limited to Google Analytics, to help us understand how users interact with our websites and applications. These tools may collect and process information about your visits, including pages viewed, time spent on pages, navigation paths, and geographic location data derived from IP addresses.

6.2 Data Collected by Analytics Tools

Analytics tools may collect the following categories of data on our behalf:

● Browser type and version;

● Device type and operating system;

● Referring website or source;

● Pages viewed and features accessed;

● Session duration and engagement metrics; and

● Approximate geographic location (typically at city or region level).

This data is generally collected in aggregated or pseudonymous form and is used to improve our services and user experience.

6.3 Opt-Out Options

If you do not wish to have your information used by Google Analytics, you may install the Google Analytics Opt-Out Browser Add-On, available at tools.google.com/dlpage/gaoptout. Other analytics providers may offer their own opt-out mechanisms. Where applicable, we will identify and link to such opt-out options in our cookie consent interface.

7. Payment Processors

7.1 Third-Party Payment Processing

All payment transactions conducted through our services are processed by third-party payment processors. These processors are certified as PCI-DSS (Payment Card Industry Data Security Standard) compliant, meaning they meet rigorous industry standards for the secure handling of payment card information.

7.2 What We Do Not Store

Demand Good QA LLC does not receive, store, process, or have access to your full payment card numbers, card verification values (CVV/CVC), or other sensitive authentication data. Payment card data is transmitted directly from your browser or device to the payment processor's secure systems.

7.3 Payment Processor Privacy Policies

Because payment processing is performed by third-party providers, their handling of your payment information is governed by their own privacy policies and security practices. We encourage you to review the privacy policies of any payment processor you interact with. For reference, the following are commonly used processors and their privacy policy locations (subject to change):

● Stripe: stripe.com/privacy

● PayPal: paypal.com/privacy

We are not responsible for the data practices of third-party payment processors. If you have questions about how your payment data is handled, please contact the processor directly.

8. Your Rights and Choices

Demand Good QA LLC is committed to respecting and facilitating your privacy rights. To the extent you are a resident of Indiana, you are afforded rights under the Indiana Consumer Data Protection Act (INCDPA), IC 24-15, effective January 1, 2026. These rights are described below.

8.1 Right to Access

You have the right to confirm whether we are processing your personal data and, if so, to access a copy of that personal data in a portable, readily usable format.

8.2 Right to Correct

You have the right to request correction of inaccurate personal data that we maintain about you, taking into account the nature of the data and our purposes for processing it.

8.3 Right to Delete

You have the right to request that we delete personal data that we have collected from or about you, subject to certain exceptions permitted by law (for example, where retention is necessary for compliance with a legal obligation or to complete a transaction you have requested).

8.4 Right to Data Portability

Where we process your personal data in an automated manner, you have the right to obtain a copy of that data in a portable, commonly used, and machine-readable format so that you may transmit it to another controller.

8.5 Right to Opt Out of Targeted Advertising and Profiling

You have the right to opt out of the processing of your personal data for purposes of targeted advertising and certain forms of profiling that produce legal or similarly significant effects concerning you.

8.6 Right to Opt Out of the Sale of Personal Data

You have the right to opt out of the sale of your personal data. As stated in Section 4, Demand Good QA LLC does not sell personal data. No further action is needed to exercise this right.

8.7 Right to Appeal

If we decline to take action on your privacy rights request, you have the right to appeal that decision. We will respond to any appeal within 60 days of receipt, in accordance with INCDPA requirements (IC 24-15). Our response will explain the reasons for our decision. If your appeal is denied, you may submit a complaint to the Indiana Attorney General (see Section 14).

8.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us at:

● Email: [email protected]

Please include your full name, email address associated with your account (if applicable), and a description of the right you wish to exercise. We may need to verify your identity before processing your request.

8.9 Response Timeline

We will respond to verifiable privacy rights requests within 45 days of receipt. Where reasonably necessary, we may extend this period by an additional 45 days, provided we notify you of the extension and the reason for the delay within the initial 45-day window, in accordance with INCDPA requirements.

8.10 Right to Non-Discrimination

We will not discriminate against you for exercising any of the rights described in this section. We will not deny you goods or services, charge you different prices, provide a different level of service quality, or otherwise penalize you for exercising your privacy rights under applicable law.

9. Data Retention

9.1 General Retention Periods

We retain personal information for as long as your account is active and for a reasonable period thereafter, or for as long as necessary to fulfill the purposes described in this Privacy Policy. Specific retention periods vary depending on the type of data and the context in which it was collected.

9.2 Criteria for Determining Retention

We consider the following factors when determining how long to retain your personal information:

● The nature and sensitivity of the data;

● The purposes for which the data was collected and whether those purposes have been fulfilled;

● Legal, regulatory, or contractual obligations that require us to retain the data for a specified period;

● Applicable statutes of limitations for potential legal claims; and

● The potential risk of harm from unauthorized use or disclosure of the data.

9.3 Deletion and De-identification

Upon the expiration of the applicable retention period, or upon a verified deletion request (subject to legal exceptions), we will securely delete or de-identify your personal information such that it can no longer be associated with you. Where complete deletion is not immediately practicable (for example, in backup storage systems), we will isolate such data from further active processing until deletion can be completed.

10. Data Security

10.1 Safeguards We Employ

Demand Good QA LLC implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. These safeguards include, but are not limited to:

● Administrative controls — including internal data protection policies, employee training, and access management procedures;

● Technical controls — including encryption of data in transit (using TLS/SSL protocols) and encryption of data at rest where applicable, as well as system access controls and monitoring; and

● Physical controls — including use of secure data center facilities with appropriate physical access restrictions.

These security measures are implemented in accordance with our obligations under the INCDPA, including the requirement to establish, implement, and maintain reasonable administrative, technical, and physical data security practices under IC 24-15-4-1(3).

10.2 Limitations of Security

No method of data transmission over the Internet, and no method of electronic storage, is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that may affect your rights or interests, we will take appropriate steps consistent with applicable law, including notifying affected individuals and regulatory authorities as required.

10.3 Suspected Breach

If you believe your account has been compromised or that your personal information has been subject to unauthorized access or disclosure, please contact us immediately at [email protected] so that we may investigate and take appropriate remedial action.

11. Children's Privacy

11.1 Services Not Directed to Children

Our services are not directed to, and are not intended for use by, children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

11.2 COPPA Compliance

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and applicable state laws. If we become aware that we have collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete that information from our systems.

11.3 Parental Rights

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us at [email protected]. You have the right to request that we:

● Review any personal information we have collected from your child;

● Stop further collection or use of your child's information; and

● Delete any personal information we have collected from your child.

11.4 Sensitive Data Provisions for Minors (INCDPA)

Under the Indiana Consumer Data Protection Act, personal data of known minors is treated as sensitive data, subject to heightened protections. We do not process such data without consent from a parent or legal guardian, consistent with our obligations under IC 24-15.

12. International Data Transfers

12.1 Data Stored in the United States

Demand Good QA LLC is headquartered in the State of Indiana, United States. All personal information we collect is stored and processed on servers located in the United States. Our services are designed for users within the United States, and we operate in accordance with U.S. federal and state law.

12.2 Access from Outside the United States

If you access our services from a location outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. Data protection laws in the United States may differ from those in your country or jurisdiction. We do not make any claim of adequacy with respect to U.S. data protection law relative to foreign legal frameworks (including, without limitation, the General Data Protection Regulation (GDPR) of the European Union).

12.3 Consent by Use

By accessing or using our services from outside the United States, you consent to the transfer of your personal information to the United States and to our processing of that information in accordance with this Privacy Policy. If you do not consent to such transfer, you should discontinue use of our services.

13. Changes to This Policy

13.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational factors. We reserve the right to modify this Policy at any time in our sole discretion.

13.2 Notice of Changes

When we make material changes to this Privacy Policy, we will notify you by one or more of the following methods:

● Sending an email notice to the address associated with your account; and/or

● Posting a prominent notice on our website or within our applications.

We will update the Effective Date at the top of this document with each revision.

13.3 Continued Use as Acceptance

Your continued access to or use of our services following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you must discontinue use of our services before the effective date of the changes.

14. Contact Information

14.1 How to Reach Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Demand Good QA LLC
Email: [email protected]

14.2 Privacy Rights Requests and Complaints

To submit a formal privacy rights request (including requests to access, correct, delete, or port your data), or to file a complaint regarding our privacy practices, please email us at [email protected] with the subject line "Privacy Rights Request" or "Privacy Complaint." Please include sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge receipt of your request and respond in accordance with the timelines described in Section 8.9.

14.3 Indiana Attorney General

If you are a resident of Indiana and we have been unable to resolve your privacy complaint to your satisfaction, you may submit a complaint to the Indiana Attorney General's Office. The Indiana Attorney General is the primary enforcement authority for the Indiana Consumer Data Protection Act (INCDPA), IC 24-15. Contact information for the Indiana Attorney General is available at:

● Website: in.gov/attorneygeneral

● Mailing Address: Indiana Attorney General's Office, Indiana Government Center South, 302 W. Washington Street, 5th Floor, Indianapolis, IN 46204

© 2026 Demand Good QA LLC. All rights reserved.

Privacy Policy — Effective August 26, 2026 — [email protected]